argallon milan chap 2

1. ‘unprotected sex’.” (par. 3, p. 2). (delete period after sex)
2. Countries such as the India, China, Thailand, and of course, the Philippines are the top countries where BPO companies establish their businesses. BPO consists of four main categories: 1.) supply chain management; 2.) operations; 3.) business administration; and 4.) sales, marketing, and customer care. (source?)
3. People who work in BPO’s are termed as “call center agents”. A call center agent’s job is to answer telephone calls from other countries where their company is really based. Some of these countries belong to the Western part of the world such as the United States of America and Canada. The calls which call center agents receive ranges from people asking questions about their computers and how to fix their Internet connection, people having problems with their credit or debit cards, people inquiring or even paying their telephone bills, and even booking their flights. (source for this? Citation is only valid for one sentence only )
4. Call centers have different dynamics compared with other service-oriented industries. Call centers operate 24 hours a day, 7 days a week, catering to client companies by dealing with customer inquiries and complaints and they also follow the time zone of the country from where they receive the calls which makes the call center agent’s biological clock a little opposite to the normal body clock of non-call center agents (source?)
5. As for the Philippines being the world’s third largest English speaking country, many college students and some even high school graduates become attracted to work in BPO’s where salaries and other benefits are high. Filipinos have a higher advantage in terms of language skill compared to other countries in Asia. American English or simply English is slowly becoming a dominant lingua franca in sales and other transactions made in the country. (source?)
6. According to the result of the “health and wellness” study to (confusing preposition ‘to’) BPO workers

7. Most call center agents have unhealthy eating habits and get insufficient time of sleep; heavy drinkers and are current smokers. (source)

8. Michael Asterholm, (as cited in Ellis, 1989) Minneapolis State’s Epidemiologist and one of the Chief designers of the state’s AIDS program highlights the importance of education in reducing the risks of acquiring HIV/AIDS. He found out that it does not greatly produce a change on the high risk sexual behaviors. He cited (tense consistency)

9. This result shows that some of the participants or the respondents included in the study only showed interest during the beginning but in the end, the respondents didn’t put their learning into practice. (confusing, double verb)

10. After an education campaign organized by gay activists, gays increased their use of condoms, cut down pick-ups, and practiced less physically damaging sex (Ellis, 1989, p. 9). (where is the locale? Place?)

11. There have been studies conducted that aims (subject verb agreement)

12. no synthesis of the review where you should relate your study problem with those reviewed)